Technical Difficulties Happen to Everyone: The Website Problems that Took Me Down 

 July 14, 2019

By  Jennifer

Today I want to share a story with you. I know a lot of people get really frustrated when it comes to technology. I’ve had my own fair share of website problems that I want to talk about today.

I want you to know that you’re not alone. This week, I am launching an online course. So the entire week has just been craziness of trying to get everything ready.

This is my first course and I’ve been working on it for the past three months with amazing results. This means however that I’ve been trying to get everything perfect. I so badly wanted this launch to go off without a hitch.

Two weeks ago, I decided to change my entire platform. I moved all of my content over from one content creator to another content creator. Bold move, I know.

I had to figure out how to make that all work. I’m thrilled with how it all came out, but it took a lot of time and there was a learning curve.

While it ended up being a great thing for my course, it wasn’t something that I had initially expected to do. I’ll admit, I was a littlefrazzled this week.

The Stress Takes Over

So maybe that’s why I wasn’t working with the care that I normally take. Maybe it was because it was my own website that I was lose with my normal “rules”. Either way, I didn’t make smart decisions.

I was behind in my timeline and desperate to catch up. One night after my daughter went to bed, I was sitting there thinking to myself that I would get a few things done that I had put on the back burner.

I had been so focused on this content creation that I hadn’t worked too much on my actual website. And they’re certain things that I like to do with all my websites, including trying to decrease my page load time.

Disclaimer: this is one of those “Do as I say, not as I do” moments.

I had been making changes all day to my website, and rather than going in and manually backing everything up myself, I did something that wasn’t the smartest decision. And I started to mess with all of my settings without having a fresh backup.

I ended up not only taking down Tech Moms Academy, but I also took down my main website. Cue internal freak out!

Past Me Made Good Choices

I quickly logged into my hosting and I had a backup from that morning. Luckily my hosting service provides daily backups so I don’t even have to think about them most of the time.

While I had a backup, it was from nearly 18 hours in the past and I had spent the whole day making adjustments. It doesn’t take too long for a backup to restore, so I hesitantly went to check out the content.

Luckily for me, the database hadn’t been touched, so I didn’t lose everything. I had one plugin I needed to reconfigure, but the rest of my material was there.

But now, I wanted to know exactly where I went wrong so it wouldn’t happen again. So I crashed the whole thing about five minutes later.

That was fun! So I had to go through this process again. The good thing is, I was able to get all of that sorted out with plenty of time for the launch.

Nobody’s Perfect (or Bullet Proof)

The reason that I’m sharing this with you today is because none of us are immune to technological issues or website problems.

I had an affiliate for my course email me today and let me know that her affiliate link wasn’t working.

She tried to get into my cart platform and it wouldn’t let her in. And when she requested a new password, the email never came through.

It happens and it happens to everybody.

I sent a support ticket off to the company and we’ll quickly get it all sorted out. Rather than spend an entire day trying to sort out a new tool, I requested help from the company that will hopefully get it cleared up right away.

It Happens

So in a nutshell, I have been dealing with technological issues all week. As I was working through them and I got everything figured out.

I’m so excited for this launch so my spirits were at an all-time high! Luckily this story had a happy ending. Which got me thinking, how the heck did all of this end up going (relatively) well?

When you start to get frustrated with technology and you start to get overwhelmed, it’s okay.

Take a deep breath. I know you can do it. And remember, you can reach out to somebody for help. There’s support tickets, services, and the wonderful Google that can help you find the support you need.

It happens to everybody. Everybody has a little slip every now and then and does something that they probably shouldn’t have done. Or they forget to take a backup before trying a completely new tool to them without doing the proper research.

Nothing To See Here Folks!

We all mess up technology in some way or invite website problems at some point in time. But it’s okay, and more often than not, it’s recoverable.

It’s nothing for anyone to freak out about. Take that deep breath and then address the problem.

Figure out what the problem is and find solutions to that. Don’t go into that downward spiral. Until you exhaust all of your options and ask for help, you don’t know the full extent of the issue.

For me, once I restored my backup, I could see that my site was still mainly intact, with most of the changes I had made (they were stored in the database which I did NOT have to restore)!

Instead, you can take a deep breath. Realize that there are options out there. They may not all be ideal, but it’s not always the end of the world.

This week, I was able to get my website back up and running quickly. I wasn’t up all night doing it either. These things happen.

So if that ever happens to you, you’re in good company and let me know. I’ll see what I can do to help you, because it’s never a good feeling. Even if that points you in the direction of the company I hired to do the stuff I was trying to do because it was easier than taking the time to figure it all out for myself. 😉

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Jennifer Anastasi

I help small business owners transform their businesses by using innovative marketing technology to land higher level clients and I love every minute of it. My goal is to help bring your business dreams into reality by providing a professional and authoritative online presence through your website, and increasing your visibility through your marketing efforts.


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